iTechnology

Libraries, and many other institutions, have a difficult time leveraging the ability to allow customers access to communicate with them easily, using one of the most popular online communication tools available: Instant Messaging.

There are many problems, such as:

• Multiple Protocols (AIM, ICQ, YIM, GIM, Jabber, IRC, MSN, etc...)
• Inability to transfer conversations to another staff member more capable of handling a question or issue
• Software compatibility
• Operating System compatibility
• Web-based communication tools for these protocols

So what's left out there?

Continue reading "LibraryH3lp - A communication gateway for Instant Messaging"

Posted by Brendon Kozlowski